Datenschutz

Privacy Policy:

The purpose of this statement is to inform you comprehensively about how MAISON JULIE GMBH uses its customers’ personal data.

As the data controller, MAISON JULIE GMBH is committed to complying with the provisions of the regulation on the protection of personal data.

In the forms used to collect personal data on the website or in paper format, the customer is specifically informed whether the provision of data is mandatory or not. If a required field is not completed, MAISON JULIE GmbH cannot provide its services.

1. WHO COLLECTS THE PERSONAL DATA?

The company MAISON JULIE GmbH, which collects the personal data and carries out data processing, is:
MAISON JULIE GMBH, Grossmünsterplatz 8, 8001 Zurich

2. FOR WHAT PURPOSES ARE YOUR PERSONAL DATA COLLECTED AND WHY DO WE COLLECT THIS DATA?

2.1 Legal basis for processing

Users’ privacy is protected by legal regulations. Under data protection laws, MAISON JULIE GMBH may only use its users’ personal data if it has a valid legal basis.

MAISON JULIE GMBH ensures that one or more of the following legal bases apply:
• Performance of a contract (for example, processing and fulfilling an order, workshop booking, or opening and managing a MAISON JULIE customer account)
or
• Compliance with a legal obligation (e.g. retention of invoices)
or
• Legitimate interest of MAISON JULIE GMBH
or
• Consent given by the user

2.2 Legal bases of MAISON JULIE GMBH

The company MAISON JULIE GmbH collects and stores its customers’ personal data in order to carry out the following processing activities:

Management of customer accounts, shopping cart, workshop bookings, and orders (performance of the contract concluded between the customer and MAISON JULIE GmbH, legitimate interest of MAISON JULIE GmbH)

Processing of payments and credit transactions (performance of the contract concluded between the customer and MAISON JULIE GmbH)

Delivery management (performance of the contract concluded between the customer and MAISON JULIE GmbH)

Customer relationship management (telephone/chat/email), order and booking tracking at MAISON JULIE, returns and refunds (performance of the contract concluded between the customer and MAISON JULIE GmbH)

Customer satisfaction management (collection of customer feedback on products, workshops, and customer service performance; legitimate interest of MAISON JULIE GmbH in improving products, workshops, and services)

Creation of customer statistics and analyses as well as customer selection and segmentation to improve knowledge of the customer base (performance of the contract concluded between the customer and MAISON JULIE GmbH, legitimate interest of MAISON JULIE GmbH)

Sending targeted workshop and product offers via email, mobile notifications, social networks, other websites, or any other communication channel (customer consent)

Provision of social networking tools (customer consent)

Organisation of competitions and promotional games (legitimate interest of MAISON JULIE GmbH)

3. TO WHOM IS YOUR DATA TRANSFERRED?

Your data will not be transferred to any partners of MAISON JULIE GmbH, neither in Switzerland nor abroad.

4. WHAT RIGHTS DO I HAVE REGARDING MY DATA?

4.1 What rights do I have?
Any natural person using the service has the ability to exercise the following rights:

• Right of access
• Right to rectification
• Right to object and right to erasure regarding the processing of their data
• Right to object to profiling
• Right to restriction of processing
• Right to data portability

If MAISON JULIE GmbH detects a breach of personal data protection that is likely to result in a high risk to your personal rights and freedoms, you will be informed of this breach as soon as possible.

4.2 How can I exercise these rights?

These rights can be exercised with MAISON JULIE GmbH, which collected the personal data, in the following ways:

By post to: MAISON JULIE GmbH, Grossmünsterplatz 8, 8001 Zurich

• stating your surname, first name, address, email address, and if possible your customer number to allow prompt processing of your request
• by email: order@maisonjulie.ch

MAISON JULIE GmbH will respond within one month of the exercise of the right.

5. WILL I RECEIVE ADVERTISING?

MAISON JULIE GmbH complies with the rules requiring the explicit prior consent of the user for the sending of direct marketing by electronic means (email). Therefore, when creating your account on the website, you are explicitly asked whether you consent to receiving newsletters from MAISON JULIE GmbH by email.

6. WHAT IS A COOKIE?

6.1 The term “cookie” refers to a set of technologies that make it possible to track navigation or analyse user behaviour. These technologies are constantly evolving and include cookies, tags, tracking pixels, and JavaScript code.

Cookies are small text files stored by your browser on your computer, tablet, or smartphone, allowing user data to be stored in order to facilitate navigation and enable certain functions.

There are two types of cookies:
• First-party cookies placed by MAISON JULIE GmbH to optimise navigation and website functionality

6.2 Why are cookies, tags, and trackers used?

Cookies created by MAISON JULIE GmbH on the website and mobile application allow us to:

• generate statistics and measure traffic and usage of the various elements of our services (traffic measurement cookies)
• adapt the display of our website to the device used
• adapt the display of our website to each user’s preferences